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Head Housekeeper - beautiful mansion house -

Head Housekeeper

Tunbridge Wells



Head Housekeeper

This beautiful mansion house is set within stunning grounds and has a restaurant, banqueting suites for weddings, conferences events and private dining rooms.

The role will involve taking full responsibility for the management and operation of the housekeeping department, within the policies and controls established by the company. To actively promote brand values and ensure that high levels of guest service are developed and maintained.

Benefits include:

• Company pension
• 30 days holiday
• Staff discount at their other venues
• Complimentary parking
• Gym facilities which employees can use.

Key Responsibilities:

To ensure the highest standards of cleanliness and presentation are maintained throughout the hotel ensuring required standards are constantly met.

Prepare all staff working schedules for the department and allocate to staff as appropriate.

Implement periodic cleaning schedules, including spring cleaning and deep cleaning, ensuring that agreed productively levels are maintained.

Planning, organising and directing team members to ensure the highest degree of guest satisfaction.

Conduct daily inspections of all rooms and public areas.

Establish an efficient lost property system and manage it effectively in line with company policy.

Take responsibility for all staff uniform, their issue, cleaning, upkeep, and control.

To effectively manage all stock including linen, guests’ supplies and cleaning products, undertaking stock checks, and ensuring stock levels are maintained in line with business needs and policies of the company.

Ensure the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment.

Uphold the highest standards of cleanliness, safety, and conduct.

Knowledge of OSHA and safety standards within housekeeping department.

Recruit and train all new housekeeping staff members in line with company procedures.

Manage staff rotas in accordance with hotel occupancy as well as staff holidays, sickness, and absence.

Key Skills and Knowledge:

Previous experience managing a team of housekeeping employees through motivation, coaching and development.

Advanced knowledge of housekeeping processes/ and procedures.

Proven excellence in customer service.

Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

Proficiency with general office PC applications.

Demonstrated excellent written and verbal communication skills.

Proven job reliability, diligence, dedication, and attention to detail.

Must be flexible with working nights, weekends, and holidays.

A minimum of 4 years’ experience in all aspects of housekeeping in a large, multi-use facility required, with at least 2 years of supervisory experience.

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