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Housekeeping Manager

Head Housekeeper

Tunbridge Wells



Housekeeping Manager

This beautiful mansion house is set within stunning grounds and has a restaurant, banqueting suites for weddings, conferences events and private dining rooms.

Currently they are seeking a Head Housekeeper to take full responsibility for the management and operation of the housekeeping department. To actively promote brand values and ensure that the highest levels of guest services are developed and maintained throughout the property.

Benefits include:

• Company pension
• 30 days holiday
• Staff discount at their other venues
• Complimentary parking
• Straight shifts, between the hours of 6am to 9pm
• Gym facilities which employees can use.

Key Responsibilities:

• To ensure the highest standards of cleanliness and presentation are maintained throughout the hotel.
• Prepare all staff working schedules for the department and allocate to staff as appropriate.
• Implement periodic cleaning schedules, including spring cleaning and deep cleaning, ensuring that agreed productively levels are maintained.
• Planning, organising, and directing team members to ensure the highest degree of guest satisfaction.
• Conduct daily inspections of all rooms and public areas.
• Establish an efficient lost property system and manage it effectively in line with company policy.
• Take responsibility for all staff uniform, their issue, cleaning, upkeep, and control.
• To effectively manage all stock including linen, guests’ supplies and cleaning products, undertaking stock checks, and ensuring stock levels are maintained in line with business needs and policies of the company.
• Ensure the proper maintenance of all equipment; arrange for repair and/or replacement of used and damaged equipment.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within housekeeping department.
• Recruit and train all new housekeeping staff members in line with company procedures.
• Manage staff rotas in accordance with hotel occupancy as well as staff holidays, sickness, and absence.

Key Skills and Knowledge:

• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• Advanced knowledge of housekeeping processes/ and procedures.
• Proven excellence in customer service.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Proficiency with general office PC applications.
• Demonstrate excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.
• Must be flexible with working evenings, weekends, and holidays.
• A minimum of 4 years’ experience in all aspects of housekeeping within large, multi-use facility required, with at least 2 years of supervisory experience.

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