top of page

Night Duty Manager

Night Duty Manager

Tunbridge Wells

£27-28,000

Full-time

Night Duty Manager –

A beautiful mansion house and estate set within stunning grounds. Currently they are seeking a Night Duty Manager to manage the reception department during the night, attending to any guests needs efficiently and effectively, and to ensure all buildings are secure at night. The working hours are 4 nights on followed by 4 nights off, from 9pm to 7am.

Benefits include:

• Company pension
• 30 days holiday
• Staff discount at their other venues
• Complimentary parking
• Gym facilities which employees can use.

Key Responsibilities
• To manage reception during the evening hours
• Check in late arrivals and check out early departures in line with hotel procedures
• To answer any calls/emails and to take effective messages
• To attend to all late night guest requests including bar service and night room service menu
• Ensure set up of the hotel for the day’s next business including function and conferencing rooms.
• To ensure all access to the hotel is secure and perform any related security jobs as required overnight
• Report any faulty equipment to the relevant persons
• Perform all pre & post night audit duties
• Collect all overnight breakfast orders and relay to early kitchen staff
• Collect post and distribute to the relevant departments
• Liaise with the housekeeping department to see what areas need cleaning during the shift
• To take part in scheduled training and to proactively take part in relevant hotel meetings
• To have extensive knowledge of all hotel facilities
• Identifying and removing potential H&S hazards
Key Skills and Knowledge
• Previous experience as receptionist or night duty manager
• To have a proactive approach to work and a positive attitude which reflects the ability to work on one’s own initiative
• Excellent verbal communication in the English language
• Ability to work methodically and to a time frame
• IT skills

bottom of page